Enterprise Rent-a-Car “We’ll Pick You UP”… just not at an airport!

Another RANT

In the words of Earl Pitts…Ya’ Know what make me sick?” – Getting screwed by a rental car company!  While planning our trip to Oshkosh by way of Rapid City, SD (KRAP), I figured we needed a car for the four days we planned to be in KRAP.  So I called the FBO at KRAP and asked about rental cars.  The response was that we can get you a car from Hertz and have it here when you arrive or you can get one directly from Hertz.  So, I decided to go online with Hertz to see what their rates were and if maybe there was another option.  Sure enough, Hertz had a rate for the FBO delivery… $90 per day plus a multitude of taxes that amounted to a total over $450 for four days!  HOLY KRAP!

BTW… this is the reason we bought our ’97 Grand Marquis to keep in Arkansas.  The FBO at Mountain Home, Arkansas was charging us $65 + per day for an economy class car from Enterprise.  One day when I found a special deal on a car from Enterprise for $29, I asked if they would pick us up at the airport – the response – “Oh no, we can’t do that, the airport is a protected market.” – WTF – “So you’re telling me, if I walk down the road a mile or so to the fire station on the main highway, you’ll pick me up” – “I guess we could”… well that was “too much candy for a nickel” as my dad would say.  SO, we paid $1400 for a car of our own, in pretty good shape, and put it at a different airport (KFLP) that charged $0.80 less per gallon for 100LL.  Now, after 34 nights of use in less than a year, I have saved over $2,200 and the FBO at Mountain Home has gone out of business…

Back to KRAP… So I decided to give Enterprise another try, this time at Rapid City… imagine that, EXACTLY the same price (over $450 for 4 days) as Hertz but they were located at the airline terminal and did not provide service to the FBO.  So, I decided to look at their “in town” price since their slogan on TV is “we’ll pick you up”, WOW, you could get the same crappy economy car 7 miles away for LESS THAN $200 for the same 4 days!  Well, I may be stupid, but I’m still cheap…I rented the $190 car online just to see if they said anything about excluding delivery or pickup at the airport.  Sure enough, I get this quote printed on my receipt…

“THIS LOCATION IS UNABLE TO PROVIDE PICKUP OR RETURN SERVICE TO THE RAPID CITY AIRPORT. IF FLYING INTO THE AIRPORT PLEASE USE OUR BRANCH LOCATED AT 4550 TERMINAL ROAD. ”

What a racket… So much for their popular “pick you up” slogan.  I understand that there may be some additional cost of doing business at the airport, but to be able to charge 141% more for the same car – I gotta call blowing snow here.  So, I guess we will figure out a way to get into town, I’m sure I can get a cab to take me in for 20 bucks or so, which will still keep our rental cost below $250, that $200 saved will buy a lot of Leinenkugel’s when we get to Wisconsin!

FAST FORWARD 24 HOURS…  After stewing over this CRAP @ KRAP, I got to thinking that maybe there was a local alternative to the national rent-a-car companies and the whole airport price fixing thing and after a quick Google search, I found several local companies that WOULD pick you up at the airport.  I ended up calling Black Hills Car Rentals and talked to John, who said he would pick us up at the FBO for no extra charge and the rate was $37.95 / day plus tax!  For a total of $193, we can be picked up at the FBO when we arrive and can leave the car at the FBO when we get ready to depart… now that’s customer service!  So, I quickly cancelled the Enterprise contract and I will post our experience with the local company after we return the car, but I am confident, at this point, it will be a good one.

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Posted on July 18, 2012, in Airports Visited, Aviation, Rants, Rapid City Regional (KRAP), Reviews, South Dakota, South Dakota, States, Travel and tagged , , , , , . Bookmark the permalink. 3 Comments.

  1. I’ve been down this road. When I looked into it I was told by several companies that this was because of the airport rules and fees they charged for on airport rentals. Usually the FBO just gets the paper work from the rental company and holds it. I think some of the locals just drop by to pick you up and no one knows about it and avoids the extra fee. I have always liked Enterprise who are always the lowest. Sometimes the FBO will van us over to the nearby rental office to pick up. Return on Sundays may be a problem. If it is for a day or two I just eat the cost. after all $6.80/gal. gas makes the rental look trivial! Friends have had great deals from local car dealers and Wrent-a-Wreck if available. A friend picking us up or taxie may be the best.

    • Thanks for the comment John… While I am sure that it does cost more to operate a business at the airport, they were still passing on the 10.5% “airport user fee” & a $3 per day “facility charge” on top of the $90 rental and taxes! Also, I like the idea of spending my travel dollars with a true local vendor when I can… I think I will start with the local guy in the future if available – THANKS! PAUL

  2. One thing about here, we pick you up and take you back…No charge. Mj

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